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ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)

Course Outline

1 – Course Introduction

2 – Service Transition Introduction

3 – Service Transition Principles

4 – Organizing for Service Transition

5 – Service Tranistion Technology

6 – Implementing and Improving Service Transition

7 – Transition Planning and Support

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

8 – Change Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

9 – Service Asset and Configuration Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

10 – Release and Deployment Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

11 – Service Validation and Testing

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

12 – Change Evaluation

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

13 – Knowledge Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

14 – Managing People Through Services Transitions

15 – Managing Organizational and Stakeholder Change

16 – Organizational Change Management

Methods and Techniques

17 – Service Transition Challenges, Critical Success Factors and Risks

18 – Additional Sources of Information

19 – Sample Documents and Templates

20 – Living the Lifecycle Assignments

21 – Study and Exam Taking Tips

22 – Course Syllabus

23 – Key Concepts Review

24 – Study Aids

25 – Study Aids Answer Key

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