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ITIL® Intermediate Capabilities: Release, Control & Validation (2011 Edition)

Course Outline

1 – Course Introduction

2 – RCV Introduction

3 – Transition Planning and Support

Roles and Responsibilities
Process Activities

4 – Change Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

5 – Managing Organizational Change

6 – Service Asset and Configuration Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

7 – Release and Deployment Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

8 – Service Validation and Testing

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

9 – Change Evaluation

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

10 – Knowledge Management

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

11 – Request Fulfillment

Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

12 – The Role of the RCV Processes in Service Operation

13 – Technology and Implementation Considerations

14 – Service Transition Challenges, Critical Success Factors and Risks

15 – Additional Sources of Information

16 – Sample Documents and Templates

17 – Living the Lifecycle Assignments

18 – Study and Exam Taking Tips

19 – Course Syllabus

20 – Key Concepts Review

21 – Study Aids

22 – Study Aids Answer Key

 

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