UNB saves millions with Unified Communications

Cisco Voip
$4 Million ROI

With over 2000 staff and faculty spread across Fredericton and Saint John campuses, UNB was facing escalating costs associated with telecommunications and a lack of integration capability between older telecommunications equipment and new collaboration tools. The time was right to identify and select a new and modern set of unified communication and collaboration tools. After an extensive vetting process, Bulletproof’s Cisco and Microsoft based approach was selected as the best design that leveraged existing UNB’s existing investment in messaging and network infrastructure. While most proponents were specialized in Voice over IP and adopted a rip and replace approach, Bulletproof attacked the problem from the perspective of reusability coupled with integration with Microsoft collaboration and messaging tools.

Our Role:

  • Project Management
  • System Architect
  • Development
  • Performance Testing
  • Quality Assurance
  • Security Monitoring

To make the solution a success, seamless integration was required between the Cisco product handling Voice over IP (VoIP) calls and Microsoft Exchange handling unified messaging (email, voice mail) and interactive voice response (IVR) services. All of this also has to work across an existing Avaya network infrastructure…not a traditional vehicle for Cisco VoIP solutions. Bulletproof established credibility early by quickly implementing a fully functional proof of concept implementation on the Fredericton campus network that demonstrated the huge potential of the proposed technologies. The full project integrated SIP trunking, Cisco Call Manager, Cisco Contact Center, and Microsoft Exchange to create a leading edge communication and collaboration platform.

Cisco Contact
Center express

UNB expects to save over $4 million over the next 10 years in communications and teleconference costs. These savings will be realized through eliminating direct voice line costs, hosted voice mail service costs and extending the network lifecycle. The end user experience has been greatly enhanced allowing users to concentrate on a single message inbox within Microsoft Exchange for both email and voice messaging.

Integration and reporting allowed for cross departmental billing, a key operational requirement. Cisco Contact Center Express allows IT staff to centralize calls for user support and Bulletproof continues to work with UNB in an effective support model as Tier-3 experts for any ongoing issues, upgrades, or wider deployment projects.

Our team of experts look forward to bringing their knowledge and experience to you.

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