With over 20 years of experience in the learning industry supporting clients of all sizes, Craig is our frontline architect, helping clients define solutions to their learning challenges. He and his colleagues are adept at investigating needs, generating innovative solutions, and implementing them in collaboration with project stakeholders.
By now, we have all seen stories about long lines, delays, and other frustrations surrounding some of the elections taking place in the past few months. No doubt there are many mitigating factors that have contributed to the chaos: global pandemic, protests, and a generally polarized political landscape replete with passion; all very real issues. However, one consistent frustration has been an apparent lack of training for the election polling station workers. Let’s take some time to consider the learning side of the issues that are being experienced.
We’re going to examine three considerations for ensuring election polling station workers have the knowledge and understanding to succeed in their role:
1. Consistent Messaging for Election Polling Station Roles
2. Elections Curriculum available 24/7 through eLearning
3. Tracking eLearning Progress and Competency Levels
Consistent Messaging for Election Polling Station Roles
Every election, or almost every election, has a well-defined process describing what needs to happen before, during, and after the election. All elections have a variety of roles at each polling station, such as; greeting, registering, ballot issuing, troubleshooting, ballot acceptance, and others depending on municipal, regional, or federal requirements. In many cases, even with the continued growth of eLearning, much of this training is done in-person. Even beyond the logistics of organizing in-person training (finding a venue, availability of a facilitator, printing materials, multiple sessions, many locations, etc.), there is another potentially serious issue of providing the correct and consistent message to the workers.
One way to combat the potential risk of delivering inconsistent – or worse – incorrect information to workers, is by teaching through eLearning. The heavy lifting (input from subject matter experts, design and development of the content) is done well before the election to create role-based training that is approved by subject matter experts within the agencies responsible for election administration. Once created, eLearning can be updated as necessary due to changes that may occur to election processes, requirements, and procedures. The end-product is a unified with a consistent message that trains all election polling station workers equally.
Elections Curriculum available 24/7 through eLearning
Another advantage of creating your role-based elections curriculum in an eLearning format is that it is available 24/7. This reduces the burden on elections staff to organize in-person sessions, track attendance, and follow up. eLearning can be taken at the poll worker’s convenience and just as importantly, it can be revisited as necessary to refresh their memories. In the moment of need, in-person training cannot support workers with instant access in the way that eLearning content can.
Another huge benefit associated with eLearning’s instant access is if you have workers who decide at the last minute that they cannot or won’t work the election. With a curriculum that has been created digitally, it can be as simple as providing the replacement worker with a website address where, conceivably, they can self-register for the training and begin within minutes.
Tracking eLearning Progress and Competency Levels
Finally, you want to have confidence that all your workers have completed their training to a desired level of competency prior to the election. This is another area where eLearning, coupled with a Learning Management System (LMS), will provide you the details you need whenever you need them. First, each eLearning course can be created with an assessment. The assessment provides a quick confirmation that the poll worker has understood at least the minimum knowledge required for their role. The course shares this information with the LMS, which can then be reported.
Reports give valuable information about who has successfully completed their training, how they scored on the assessment and depending on the LMS, which questions they got right and wrong. Furthermore, reports show who has not completed their training, providing opportunities to follow-up with poll workers to ensure training is complete.
Summing Up Success with eLearning
eLearning is an end-to-end training solution that will give you the confidence that all poll workers have been provided the information they need to be successful while working the Polling Stations; ensuring a positive voter experience. With eLearning you will succeed in providing exactly the messaging you want each poll worker to receive about their role, the people and systems they are responsible to work with, and who to ask if they don’t know an answer. Additionally, by leveraging an LMS to distribute your eLearning content, you will reduce the burden of attendance records, paper tests, and other forms of documentation. Instead, you will leverage technology to easily manage all poll worker learning records and create reports that provide the status of their training progress.
Bulletproof can work with you to build custom election content on your existing Learning Management System (LMS) or you can take advantage of Bulletproof Academy – our end-to-end eLearning solution, beginning with developing your eLearning modules, hosting the modules through our LMS, and finally ensuring your poll workers have completed their training with support from our Success Coaches. We can help you use eLearning to provide consistent and trackable training to your poll workers.