I had a reminder last night of why back-out plans are important. We were 5 hours into a late night outage scheduled for 6 hours. Things were going reasonably well on about half of the cut-over. The other half...not so well. These types of scenarios aren't ideal but they do happen.

The important thing that saved us in this scenario was a clear understanding of the backout plan. In retrospect there are definitely improvements that could have been made to our plan but generally it went fairly well.

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One of the things I feel most strongly about is communicating with our customers and one of the really important aspects of this is soon after a project is complete. As consultants we tend to knock em' down and move onto the next challenge. As much as this approach is engrained into the psyche of a consultant I honestly feel it's the wrong approach.

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